Returns & Exchanges

At PrimyHome, we want you to love every piece you bring into your space. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email and securely attach it to the outside of your box.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund or ship your replacement item within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing